Frequently Asked Questions:
I ordered upgrades, where are the codes?
How do I contact Compumatic Time Recorders, Inc.?
How do I know if I am currently covered under manufacturer support?

CompuTime101 Software - General
Can I install the software on more than one computer?
Can I use multiple clocks with one software?
Since the software supports many clock models, can I use different models at the same time with one software?
How do I backup my data?
What is the difference between CompuTime101 and CompuTime101 Professional?
Where can I find out more about the optional upgrades (Professional version, Job/Code collection, Multi-User license)?
I purchased upgrades but I didn't get the upgrade codes, how do I get them?
I already have a HandPunch clock, is the CompuTime101 compatible?
Can I export the data to my payroll software?
What about QuickBooks?
What happens after my 90 days of free setup support expires?

CompuTime101 Software - Technical
I am trying to log in but it says the user is already logged in, what do I do?
Can I move the database to another location, such as a file server or network drive?
I want to change file locations and I found that option, why do I need authorization?
I replaced my computer, how do I transfer my data to the new computer?
I setup a shift for my employees and assigned it to them but when I recalculate nothing happened, why aren't the shift rules working?
I am using the CompuTime101 software outside the U.S. Why don't the punches show up?
I am using the CompuTime101 software outside the U.S. Why do the time totals show as 0 hours?
I am getting an error saying the software can't compact the database, what do I do?
How do I restore a backup database?
How do I Fix A Windows Dll/File Error?

XLS Series Time Clocks (XLS 21 and XLS Bio)
How should I clean the fingerprint sensor optic?
How do I connect the clock to the computer?
How do I add/remove employees?
Can I password protect the clock so an employee can't access the menus?
The clock is asking for admin verification to log in but I don't know it, what can I do?
What is the difference between a Supervisor, Administrator, and Enroller?
What is the default IP address and how can I change it?
How do I communicate with an XLS terminal located in a different location (by IP address)?
How do I troubleshoot (XLS) communication errors?
I'd like to use serial (RS232) communication but I do not have a 9 pin serial port on my computer, what do I do?

HandPunch Time Clocks
How do I reset my HandPunch clock?
How do I set the time on my HandPunch clock?
How do I enroll my employees?
How do I remove an employee from the clock?
Why can't I add another employee (clock says Sorry Can't Add)?
How do I program an IP address (HP50E, HP1000E, HP2000E, HP3000E, HP4000E)?
How do I communicate with a HandPunch located in a different location (by IP address)?
I have a serial (RS232) communication clock but I do not have a 9 pin serial port on my computer, what do I do?
How do I troubleshoot (HandPunch) communication errors?
The clock reads most hands but some employees are having a problem, what do I do?
The clock does not read any hands, what do I do?
I was enrolled as a supervisor but now I can't access the menus (it reads my hand but will not let me past the password), what do I do?
How do I log into the supervisor section?
The clock is asking for a password, what is it?
Why is the clock displaying strange characters (C's and zeros)?