Compumatic Time Recorders, Inc
516-486-3538
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CompuTime101 Software Technical Support
Thank you
for purchasing a time clock package with CompuTime101 software. Included with your purchase is complimentary
setup and technical support for 90 days from the date of purchase. You will find answers to many setup and
technical support questions from the Help menu in the software as well as at https://support.computime101.com. You may also contact us directly at
You may also purchase an extended support plan for your CompuTime101 software at an annual rate of $149. A support plan ensures access to a support specialist for a period of 1 year, free software updates, and priority status for support issues or questions. You can purchase a support plan at any time. If a support plan is purchased during the 90 day free period, the year will start as of the end of the free period (no free support time is lost). Support beyond the free period without an annual plan is charged at a rate of $79 per incident.
You may
choose one of the following purchase options:
1) Call us at
516-486-3538 to pay with a credit card over the phone. We accept Visa, MasterCard, American Express,
and Discover. Please have your software
serial number available (on the CD or in the software from HelpàAbout
CT101).
2) Send a check
to:
Compumatic
Time Recorders, Inc
1518 Bellmore Ave
North Bellmore, NY 11710
Include
the following information:
Software
serial number (on the CD or in the software from Help > About
CT101)
Company
name and address, contact name, phone number, and e-mail address
3) Fill out the
following credit card section and fax this page to
Credit card number _________________________________________
Name on card _____________________________________________
Expiration date _______/_______
CCV ____________ (Visa, M/C, Discover 3 digits on back, Amex 4 digits on front)
Billing zip code _______________
Card holder
signature ________________________________________
_________________________________________________________________________________________________
Required Information for
options 2 & 3:
CompuTime101 Serial Number _____________________________________
Company Name _________________________________________________
Contact Name ___________________________________________________
Contact Phone _______________________________ E-mail ____________________________________________
CompuTime101 Software complimentary and extended support plan terms & conditions
Compumatic Time Recorders, Inc (“Compumatic”) and the company (“customer”) ordering the CompuTime101 software support plan hereby agree that the following terms shall govern the delivery of support services by Compumatic to the customer, with respect to the applicable products. This technical support plan is effective upon receipt of payment by Compumatic. This plan covers software support, both general and technical, as well as hardware support, both general and technical. Software support is limited to CompuTime101. Hardware support is limited to items purchased with CompuTime101 software and purchased from Compumatic. This support plan in no way implies or includes hardware warranty or repair service.
Services:
Compumatic
will provide support during regular office hours (Monday-Friday 9am-6pm Eastern Time, excluding holidays). Proof of purchase (a valid invoice) may be
required to receive free support during the complimentary 90 day period or
during the paid extended support period. A support plan is required for all setup and technical support after the
90 day complimentary period. Compumatic
may, at its discretion, offer a per incident support rate. If Compumatic, in its discretion, offers free
support beyond the 90 day complimentary period it does not constitute a
guarantee of future services.
Restrictions:
Compumatic
may limit or terminate the support services being provided to any customer who
uses the support services in an abusive or fraudulent manner, as determined by
Compumatic in its reasonable discretion. Examples of such include, but are not limited to: willful misrepresentation of answers to
troubleshooting questions, a high number of calls that concern previously resolved
issues, and repeated posing of questions to which answers are readily found in
the documentation. Compumatic reserves
the right to limit each call to a reasonable length of time. Compumatic may require access to the
customer’s computer over the internet or may require the transmission of data
files to or from the customer’s computer to resolve a support issue. Refusal or inability to provide this access
may limit the support service provided.
Exclusions:
Compumatic
shall not be required to provide any support services relating to problems or
issues arising out of or from the customer’s use of the products A) In a manner
for which they were not designed; B) Technical problems residing at the customer’s location or on the computer on which the product is installed, or compatibility issues with 3rd party applications; C)
Customer’s negligence or misuse of the product. Compumatic, in its discretion, may require the customer to retain the
services of an independent agent to assist with technical issues beyond the
control of Compumatic or the scope of this support plan. Such issues include but are not limited to
computer malfunctions, network problems, network configuration, and wiring
problems. The customer’s refusal to
obtain such third party assistance may result in the cancellation of this
support plan without liability to Compumatic.
Term and
Termination:
Support plans purchased during the complimentary period shall have a term of one calendar year from the expiration of the complimentary period. New support plans purchased after the complimentary period shall have a term of one calendar year from the support plan payment date. Renewal support plans purchased shall have a term of one calendar year from the prior plan support expiration date.
Support plan reinstatement after lapse in coverage:
If support coverage lapses, defined as >30 days since the expiration of support coverage, a $25 reinstatement fee will be added to the annual plan renewal price.
Warranty and
Disclaimer:
Compumatic
will use reasonable effort to provide support services in a professional,
timely, and efficient manner. However,
Compumatic cannot guarantee that every problem/question presented by the
customer will be resolved. In addition,
no guarantee is written or implied as to the time frame within which a question
or problem will be answered or resolved.
Limitation
of Liability:
Compumatic
liability under this support plan is limited to amounts paid by the customer
for the support plan. In no event shall
Compumatic have any direct or indirect liability for any losses or damages
incurred by the customer.
General:
The original
customer on record is the sole owner of the support plan. The support plan may not be sold or transferred. At the discretion of Compumatic and/or the
customer we may communicate and/or offer support through a third party. In such an event, hiring or retaining the
services of the third party is the sole responsibility of the customer. Compumatic will not be responsible for any
fees incurred by the customer to retain the services of the third party.